Return and Refund Policy

Commitment to Satisfaction
At Pajamashere, we are dedicated to ensuring a comfortable and calm shopping experience. If you're not satisfied with your purchase, simply contact us within 30 days of receipt for a return or exchange. Please note that requests beyond 30 days will not be honored. For initial contact, email us at support@pajamashere.com.

Return & Exchange Conditions

  • Unauthorized returns will not be accepted.
  • Returns must be made within 30 days of receipt.
  • Accept returns for both defective and non-defective products, items must be returned in original packaging, including all components, and items must be in the same unworn or unused condition as received.
  • Damage or loss caused by the customer is non-refundable.

General Return Process

  • Initiate a Return: Email us at support@pajamashere.com with photos/videos of the item and your order number.
  • Ship the Item Back: If eligible for return, we will provide a return label and coordinate pickup with UPS or FedEx.
  • Refund: Upon receipt and inspection (7 days), we will process the refund.

Return Charges

  • The buyer covers the freight (typically $7-$10, depending on product size).
  • No restocking fee will be charged.

Refunds

  • We'll notify you of the approval or rejection of your refund after inspection.
  • Approved refunds are processed within 7 days to the original payment method.
  • If you don't receive the refund within this period, please check your bank account, and then contact your bank or credit card company. If you still haven't received your refund, contact us at support@pajamashere.com.
  • Please note: original shipping costs are non-refundable.

Order Cancellations

  • Orders can be canceled before shipping for a full refund.
  • Once shipped, orders cannot be canceled.

Exchanges

  • At this time we do not accept exchanges, customers need to operate a return before purchasing again.

Product Damage

  • We will replace parts damaged during shipping or found defective during installation free of charge.
  • Damage or loss caused by the customer is non-refundable.

We're committed to a worry-free shopping experience and welcome any inquiries at support@pajamashere.com

If you have any questions or concerns, please contact us for help!

Email: support@pajamashere.com
Phone: +1 (619) 489-7499
Advertising and Marketing: RICH AND PROSPEROUS LLC
Address: 4211 W Roosevelt St, Phoenix, AZ 85009 USA